Terms and Conditions
About Us
For the purpose of this document, Martins Models shall be known as the "supplier" and the "customer" shall be the person or persons placing the order. Our policy is one of continuous improvement, we reserve the right to change specifications to our products or services without notice. The property in the goods shall remain with Martins Models until such a time as the invoice and any other invoices to be paid by the customer are paid in full, but the risk in the goods passes to the customer on delivery. All prices given on our website and literature are given in good faith and are in pounds sterling. We reserve the right to refuse any order at our absolute discretion. We do not supply any goods on a trial basis, the customer should always satisfy themselves as to the suitability of a product for their requirements before ordering.Returns
Our return policies apply to goods unused and as new, in their original packaging (external & internal) and with all instruction manuals. Special order goods may not be returned unless found to be damaged or faulty upon delivery. Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs. Goods must not be returned to us without our authorization, you must obtain a returns number. Within 30 calendar days of receiving your order you may return the goods to us at your own cost provided they are un-damaged, un-used and in their original packaging with all instruction manuals included, you will be charged a 30% plus vat re-stocking fee for this. The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item. If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer. You will be refunded or credited within 30 days for goods returned under the above terms. Where applicable carriage or postal charges are not refunded in the event of a customer returning goods under our 7 or 30 day return policies.Delivery
All goods must be examined upon delivery for obvious signs of damage and a note must be made on the driver's paperwork/electronic pad. If this is not possible you must add the words "un-checked" to your signature. The customer must inform Martins Models within 24 hours of receipt of any damage or shortage to their order. You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email. Carriers will make delivery to the door (or site) but not locations within. You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point. You must make sure that you have checked all dimensions thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.Martins Models reserves the right to charge for failed deliveries.
Deliveries required at specific times during the day will be charged extra.
General
Should any of the conditions here be in conflict with those of the buyer, these conditions shall prevail. These conditions and any contract entered into shall be subject to and construed in accordance with English law If the customer is dealing in the capacity of a consumer then these terms and conditions shall not affect their statutory rights The price of goods for export/ overseas orders does not include transportation costs or import or export duty or documentation charges of any kind. The payment of which is the responsibility of the recipient of the goodsPlacing an order constitutes acceptance of the above terms & conditions